Help Center

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

Oups! No worries, just contact us and we'll change it for you. We can change your email address, name, and address but we cannot change your order.

For your convenience, the prices will be visually displayed in your local currency, BUT all of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transactions.

Davidissimo Shop has earned the McAfee SECURE certification and adheres to highest industry standards to protect your personal information. Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change the letter "?" to "c".

Please be advised that your shipping address cannot be revised or changed after the order has been processed or shipped.

Due to a high demand for our products, please allow 8-14 days for delivery. You can  If your order hasn’t arrived inside the estimated delivery times, please contact us at support@davidissimo.com and provide your order number for us to check.

Orders are usually processed and shipped within 2-5 days of purchase. We do our very best to get the product to you as soon as possible. With such a huge demand for these products, we have warehouses all over the world to handle the extra demand. We know you are looking forward to your awesome purchase and you should get a tracking number in your email once it ships.

Often, when you order multiple items, different distribution channels are being utilized so we don't keep you waiting and try to get the products to you as soon as possible as we know you are eager to receive them, hence we ship whichever item is ready. 

So don't panic if you don't receive all of your items at once, they're on their way. :)

We want to make the return process as easy as possible for you, so if you are not happy with your purchase and wish to return an item, please access the "Return Your Product" page, enter your order ID and e-mail and one of our customer service representative will review the return request and will send further instructions if the return is approved.

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

First of all, we are truly sorry this happened. We have a quality check on each and every product we sell before we pack it, but sometimes due to human error or carrier handling these things happen.

Please contact us within 7 days from receiving your order if it's incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.